Returns & Exchanges

At Luosophy, we want you to be completely satisfied with your purchase. If your new fashion piece isn't the perfect fit, we offer a seamless return and exchange process within 30 days of delivery.

1

Initiate Your Request

Visit our online returns portal with your order number and email address to select the items you wish to return or exchange.

2

Package Your Items

Place the unworn items with original tags attached into the original shipping box or a similar secure mailer.

3

Attach the Shipping Label

Print the prepaid return shipping label provided via email and securely affix it to the outside of your package.

4

Drop Off and Track

Hand your package to the designated carrier and keep your tracking receipt; your refund or exchange will be processed within 5-7 business days of receipt.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing